Frequently Asked Questions
SHIPPING
1. Do you offer mattress delivery in UAE?
Yes, we provide fast and reliable mattress delivery in across UAE. Orders are delivered directly to your location with care and efficiency.
2. How long does delivery take in UAE?
Delivery within UAE typically takes 1–3 working days depending on product availability and order size.
3. Do you deliver to all areas in UAE?
Yes, we deliver mattresses across Dubai, Abu Dhabi, Sharjah, and surrounding areas, ensuring wide coverage throughout UAE.
4. Is delivery available for bulk or wholesale orders?
Yes, we provide delivery for bulk mattress orders across UAE, including hotels, hostels, and commercial properties.
5. Are there any delivery charges?
Delivery charges may vary depending on location and order size. In many cases, we offer competitive or free delivery within UAE.
PAYMENT
1. What payment methods do you accept in UAE?
We accept multiple payment options including cash on delivery, bank transfer, and other convenient payment methods available in UAE.
2. Do you offer cash on delivery in UAE?
Yes, cash on delivery is available for most mattress orders within UAE, making it easy and secure for customers.
3. Is advance payment required for custom or bulk orders?
Yes, advance payment may be required for custom-size mattresses and large bulk orders to begin production.
4. Are your prices factory-direct in UAE?
Yes, all our mattresses are offered at factory-direct prices, ensuring better value without middlemen costs.
Order & Retunrs
1. Can I return a mattress after purchase in UAE?
Returns may be accepted within a limited period if the product meets return conditions. Custom and special-size mattresses are typically non-returnable.
2. What is your mattress exchange policy in UAE?
We offer exchanges under specific conditions if the mattress is unused and in original condition. Terms may vary based on product type.
3. Do your mattresses come with a warranty?
Yes, our mattresses come with warranty coverage depending on the product type, ensuring long-term durability and peace of mind.
4. Can I modify or cancel my order after placing it?
Orders can be modified or canceled before dispatch. Custom or production orders may not be eligible once manufacturing has started.
5. What should I do if I receive a damaged product in UAE?
If your product arrives damaged, contact us immediately. We will review the issue and provide a replacement or solution as per our policy.
6. Do you accept bulk or commercial orders in UAE?
Yes, we handle bulk mattress orders for hotels, companies, and furnished apartments with flexible pricing and delivery options.